Our psychotherapists are in-network with the following insurance plans: Optum Health, United Healthcare, UMR, Western Health Advantage, Aetna, and Cigna.

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If you’re unsure whether your plan is included, we’re always happy to help you check.

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How We Work With Insurance

 

Navigating insurance can feel confusing and overwhelming. You’re not alone in that. Our team will do their best to support you in understanding how your benefits may apply to therapy.

 

For plans with which we are in-network, we submit claims electronically on your behalf. We will also attempt to verify your benefits ahead of time and share what we learn about deductibles, copays, or coinsurance. While we strive to provide accurate information, insurance benefit verification is an estimate, not a guarantee of coverage. Because insurance policies can vary, we encourage you to confirm details directly with your insurance provider as well.

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We ask that you let us know about any active insurance plans and notify us promptly if your coverage changes, so we can support you as smoothly as possible. Ultimately, clients are responsible for charges for services rendered if insurance does not cover them.

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Out-of-Network Coverage

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If you have a PPO plan with an insurance company we are not in-network with, you may still have out-of-network mental health benefits. Many clients are surprised to learn that a portion and sometimes all of their sessions may be reimbursed.

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We’re happy to provide the necessary documentation to support you in submitting claims for reimbursement.

 

Because coverage decisions are made by your insurance company, reimbursement cannot be guaranteed, and payment for sessions is due at the time of service. We encourage you to check with your insurance provider prior to your first appointment so you know what to expect.

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A Few Important Things to Know About Using Insurance

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We believe in transparency and want you to have the information you need to make informed choices about your care:

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• Insurance companies require a mental health diagnosis in order to cover psychotherapy.

• Insurance does not cover missed sessions or late cancellations. We have a 24-hour cancellation policy. If an appointment is missed or canceled with less than 24 hours’ notice, the full session fee is the client’s responsibility.

• If you arrive late to a session, insurance cannot be billed for the full session time, and you may be responsible for the remaining balance.

 

If any of this feels unclear or brings up questions, we encourage you to reach out. We’re here to talk it through with you.

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Questions to Ask Your Insurance Company

 

If you plan to use insurance, it can be helpful to ask your provider the following questions before your first session:

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• Do I have mental health benefits?

• Which company manages my mental health coverage, and where should claims be sent?

• Do I need prior authorization for individual psychotherapy?

• What is my deductible, and has it been met?

• What does my plan cover for in-network and out-of-network providers?

• What is my co-pay for individual psychotherapy?

• How many sessions per calendar year are covered?